We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances.

We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit our store or use standard drop-off points—whether due to disability, neurodivergence, or other accessibility challenges, we offer a free collection service for UK orders.

Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements.

Alternatively please contact our Customer Care team here and provide the details of the issue so that we can help to find the best solution.