A Web & App return is only for items purchased via our Footpatrol.com Website  (Including Footpatrol Website Launches) and 'Footpatrol' App.

A Launches App return is only for items purchased via our 'Launches' App.

We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

Returns can be made by visiting our returns page. No printer needed!

You'll need the order number from your confirmation email.

For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. You must also include the dispatch note with any information including the order details and order number. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Unfortunately you aren't able to return in-store purchases online, however you can return your unwanted items back to our Footpatrol stores within 28 days of purchase.

They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances.

We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit our store or use standard drop-off points—whether due to disability, neurodivergence, or other accessibility challenges, we offer a free collection service for UK orders.

Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements.

 Alternatively please contact our Customer Care team here and provide the details of the issue so that we can help to find the best solution.

You're welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the footpatrol website or app, or within 14 days for purchases made via the footpatrol launches app.

Please make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale, OL16 4FW